Shipping policy

At AVENZO, we aim to deliver your apparel quickly, safely, and efficiently. Below you will find the details of our shipping practices and delivery expectations.

1. Order Processing Time

  • Standard Orders: All standard t-shirt orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Custom Printed Orders: Because custom t-shirts are made to order, please allow 3 to 5 business days for production before shipment.

  • You will receive a notification with tracking details once your order has dispatched.

2. Shipping & Delivery

All orders are shipped via standard courier and will be delivered within 6–7 business days after processing.

3. Order Tracking

When your order ships, you will receive an email notification containing a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become active on the carrier's system.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at support@avenzo.com with your name and order number, and we will look into it for you.

4. International Shipping

We offer international shipping to select countries.

  • Delivery Time: International shipments typically take 7 to 21 business days depending on the destination and customs clearing processes.

  • Customs, Duties, & Taxes: AVENZO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Shipping Restrictions & PO Boxes

  • Some carriers have limitations on delivering to P.O. Boxes. If you provide a P.O. Box address, please ensure standard postal service delivery is available.

  • Please ensure your shipping address is correct before placing an order. AVENZO is not responsible for orders shipped to incorrectly entered addresses provided by the buyer.

6. Damaged, Lost, or Stolen Packages

  • Damaged Items: If you receive your order damaged, please photograph the damaged packaging and item immediately and contact us within 48 hours at support@avenzo.com so we can issue a replacement or claim.

  • Lost Packages: If your tracking information states that your package was delivered but you haven't received it, please check around your property and with neighbors first. If it remains missing, contact us within 5 days of the marked delivery date.