Refund policy

At AVENZO, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Window

You have 7 calendar days from the date you receive your item to request a return or exchange. Requests submitted after 7 days will unfortunately not be eligible for a refund or replacement.

2. Eligibility for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

  • Condition: The t-shirt must be unused, unwashed, unworn, and in the same condition that you received it.

  • Packaging: It must be in its original packaging with all brand tags intact.

  • Proof of Purchase: A valid receipt or order confirmation number is required for processing.

3. Non-Returnable Items

Certain items cannot be returned due to hygiene and customization reasons:

  • Custom-printed or personalized t-shirts (unless defective or damaged upon arrival).

  • Items marked as "Final Sale" or bought during clearance promotions.

  • Items showing signs of wear, stains, or damage not caused by shipping.

4. How to Initiate a Return

  1. Contact Us: Email our support team at support@avenzo.com (or reach out via phone/WhatsApp at [Your Contact Number]) within 7 days of delivery.

  2. Provide Details: Include your order number, photo evidence of the item/tags, and the reason for the return (e.g., wrong size, defective product).

  3. Ship the Item: Once approved, wrap the item securely and send it to our return facility at:

    AVENZO Returns Department

    [Your Business Address]

(Note: Customers are responsible for return shipping costs unless the return is due to a defect or fulfillment error on our end.)

5. Refunds & Processing

  • Inspection: Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be processed back to your original payment method (or issued as store credit) within 5–7 business days.

  • Exchanges: If you need a different size or color, we will ship the replacement item once the original item passes inspection.

6. Damaged or Incorrect Items

If you received a defective, damaged, or wrong t-shirt, please notify us immediately within 24–48 hours of receiving the order with photo proof so we can resolve the issue swiftly at no extra cost to you.

Would you like to adjust any details, such as adding specific store credit terms or setting up a template for your customer support emails?